This Policy is version 4 and was updated on 6 September 2021.
Dymocks respects your right to privacy under the Privacy Act 1988 (Cth) and is required to comply with the Australian Privacy Principles in respect of the collection of personal information from individuals. Set out below is our policy regarding the collection and storage of your information.
If you have any questions about our policy, wish to access or change your personal information or have any complaint regarding the treatment of your privacy by us, please contact us at [email protected].
The information we collect
The sort of personal information we might collect from you includes your name, gender, age, address, email address, school, school grade, parent/guardian details, third party services login (e.g. Facebook, Google+, Microsoft or LinkedIn user names), telephone number, fax number, credit card information, purchase history with us and information about your areas of interest.
For current and prospective employees, we collect name, gender, age, address, email address, phone number, emergency contact details, information related to your right to work in Australia, bank and superannuation accounts and prior employment history.
Consequence of not providing information
You have no obligation to provide personal information which you do not wish to disclose. In some circumstances, however, if we do not have the required personal information we may be unable to provide you with access to our services or to employment.
How we use the information
The information that you provide to us is generally used to enable us to provide goods or services to you or to offer employment. The uses will include:
- Providing a good or service
- Processing payments, refunds or discounts
- Providing relevant email marketing offers
- Market research
Dymocks may also use your personal information and aggregate it with information from other customers to better understand its customers, the effectiveness of its services or to provide you with better service such as by advising you of new products and services or information which may be of interest to you. You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal information.
For current and prospective employees of Dymocks, personal information is used to decide whether to offer employment and to manage the employment relationship. It can also be used to conduct various pre-employment checks.
When you enrol you provide payment information through our website. This information is provided to third-party payment processors. Dymocks Tutoring does not store or retain any payment information. Where you elect to opt into auto enrolment you will provide your payment information to our payment processor who will store that information in accordance with the Payment Card Industry Data Security Standard. Although we take reasonable precautions to ensure that our payment processors comply with the Payment Card Industry Data Security Standard and Australian Privacy Principles, we are not responsible for their conduct.
Disclosure to third parties
Dymocks does not generally disclose personal information to third parties. In some circumstances personal information may be disclosed to third parties who perform services on behalf of Dymocks for the purpose of providing you with goods and services or, in the case of current and potential employees, to assist Dymocks in the management of the employment relationship.
Dymocks requires third parties who receive your personal information to comply with either Australian Privacy laws or laws which offer the same or better protection. Dymocks does not sell or rent any personal information.
Dymocks is part of the “Dymocks Group” of which Dymocks Holdings Pty Ltd is the parent entity. Dymocks may disclose information to a company in the Dymocks Group. We will only do this where you have agreed to accept marketing communications and where marketing information from our sibling entity may be of interest to you. This will most commonly happen in the case of marketing communications from Dymocks Books.
Storage and Security of information
The personal information obtained by Dymocks is stored electronically on servers either controlled by Dymocks or by its contracted third parties who are also bound to comply with the Australian Privacy Principles or laws which offer the same or better protection for your privacy.
Dymocks takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We also take measures to destroy or permanently de-identify personal information when it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored. The major measures we adopt include:
- Use of 2-Factor Authentication to confirm access to information
- Access and admin-level controls to restrict access to information
- Annual removal of data from non-current customers
- Annual penetration testing of key information systems
- Use of a third-party payment provider to process payment and store payment details (i.e. so they are not stored on our systems).
Most personal information held by Dymocks is held on computer systems located within the Commonwealth of Australia. From time to time information may be stored on servers which are located overseas. When this occurs, Dymocks ensures that the third party web storage provider will not use the information other than to assist us in providing services to you and that they are bound to comply with the Australian Privacy Principles or more stringent standards. The countries in which such servers are located are typically either Singapore, the United States of America or the European Union.
How you can access, delete or correct personal information
Dymocks will take reasonable steps to ensure that the personal information it collects, uses or discloses is accurate, complete and up-to-date.
You may request access to the personal information we hold about you. If you believe that the personal information we hold about you is incomplete or inaccurate, then you may ask us to amend it.
You may at any time request us to delete the personal information that we hold about you. If you ask us to delete any personal information that we hold about you, then this may affect our ability to provide you with goods or services, either in whole or in part.
How you can make a complaint
If you would like to complain about a breach of the Australian Privacy Principles, you may contact our Privacy Officer. We may ask you to put your complaint in writing and to provide relevant details. We may discuss your complaint with our personnel and our service providers and others as appropriate. You can contact the privacy officer by emailing [email protected] or writing to Dymocks Education, Level 3, 1 Fitzwilliam Street, Parramatta NSW 2150.
We will respond to your complaint in a reasonable period of time (usually within 30 days).
If you disagree with our decision, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) (whose contact details are as set out HERE).
Spam is email or other communication that you have not asked for either directly or indirectly. We do not spam people. If we send a communication it will almost certainly be because you have provided us with your contact information and consented to marketing or related communications.
If you no longer wish to receive communications you can unsubscribe. Normally this can be done by clicking on the link at the bottom of an email. Where the communication is a text, you can reply to the text and confirm you wish to unsubscribe from text messaging.
Remarketing and cookies
We do not collect any personal information on visitors to our website. We do collect non-personal information that allows us to log information about visitors to our website for statistical purposes, such as:
- the number of unique sessions as identified by server address and top level domain (eg .com; .gov; .org etc);
- the number of page hits;
- the pages accessed or downloaded by session;
- the type of browser being used;
- the length of time spent on the site and on particular pages;
- the device being used (eg desktop or mobile); and
- the type of mobile device being used (eg iPhone 4).
- we have implemented and use display advertising;
- we use remarketing with Google to advertise online;
- third party vendors, including Google, show our ads on sites across the internet;
- we and third party vendors including Google, use first party cookies (such as the Google Analytics cookie and third party cookies (such as the double click cookie) together to inform, optimise and serve ads based on someone’s past behaviour to our website; and
- Users can opt out by utilising Google’s Opt-Out Browser Add On and/or Ads Preferences Manager.
More information about privacy law and privacy principles is available from the Office of the Australian Information Commissioner. The Australian Information Commissioner may be contacted at www.oaic.gov.au or by emailing [email protected].